q333 Terms & Conditions

The following conditions must be met to participate on the q333 platform:

• You must be at least 21 years of age.
• You are entering into this agreement with full mental capacity.
• Online gaming is not prohibited by your own laws or the laws of your area of residence.
• You are operating the account for yourself, not on behalf of another person or as a representative of any organisation.
• You have not been permanently banned from q333 for any prior reason.

q333 reserves the right to approve or reject any application. Each individual may operate only one account. If multiple accounts are found, all related accounts will be closed immediately and balances may be forfeited.

To open an account on q333, you must provide accurate and complete information. Providing false or incomplete information may result in account closure and forfeiture of deposited funds.

2.1 Account Security

• Your username and password must be kept strictly confidential.
• You are solely responsible for all activities carried out on your account.
• If you suspect unauthorised use, notify our support team immediately.
• Account login details must not be shared with any third party.

2.2 Identity Verification (KYC)

q333 may request the following documents for identity verification at any time:

• A copy of your National ID (NID) or passport.
• Proof of ownership of the mobile banking account.
• Proof of residence, if required.

If verification is not completed within the specified time, withdrawals may be suspended or the account may be restricted. This process is essential for user protection and fraud prevention.

3.1 Deposit

The following mobile banking methods can be used to deposit funds on the q333 platform: bKash, Nagad, Rocket, and Upay. No other methods are accepted.

• Minimum deposit amount: ৳500 (for each method).
• You must use your registered account details when making a deposit.
• Depositing from another person's mobile banking account is strictly prohibited.
• In cases of third-party funds being received, q333 reserves the right to hold the relevant funds and conduct an investigation.

3.2 Withdrawal

Withdrawals must be made using the same mobile banking method used for the deposit — bKash, Nagad, Rocket, or Upay.

• Minimum withdrawal amount: ৳800.
• Standard withdrawal processing time: within 1 hour.
• All applicable wagering requirements must be met before a withdrawal can be made.
• If identity verification has not been completed, the withdrawal process may be delayed.
• q333 reserves the right to hold any unusual or suspicious withdrawal requests pending investigation.

Withdrawals will only be sent to a mobile banking account registered in the user's own name. Withdrawal requests to any other account will be declined.

q333 offers its users various bonuses and promotional offers. The conditions listed below apply to all bonuses.

4.1 Welcome Bonus

• New users will receive a 100% bonus of up to ৳10,000 on their first deposit.
• Example: Deposit ৳1,000 and receive ৳1,000 as a bonus, giving a total balance of ৳2,000.
• Example: Deposit ৳22,000 and receive a maximum bonus of ৳10,000, giving a total balance of ৳32,000.

4.2 Wagering Requirements

The applicable wagering requirements must be met before a bonus can be withdrawn.

• Wagering requirement: 20 times the bonus amount.
• Calculated on the bonus amount only (not on deposit + bonus).
• Example: ৳1,000 bonus × 20 = ৳20,000 in wagers must be completed before bonus winnings can be withdrawn.
• Attempting to withdraw before the wagering requirements are met may result in the bonus being cancelled.

4.3 General Bonus Policy

• A bonus offer can be claimed only once per person, household, address, device, or IP address.
• Bonuses are for personal use only — creating multiple accounts to take advantage of bonus offers is prohibited.
• q333 reserves the right to modify, cancel, or impose new conditions on any bonus.
• Violation of bonus terms will result in cancellation of the bonus and any related winnings.

4.4 VIP Programme

q333's VIP Programme has three tiers — Bronze, Silver, and Gold. Active players have the opportunity to advance to higher tiers over time. Each tier includes a weekly cashback benefit: up to 0.3% at Bronze, up to 0.7% at Silver, and up to 1.0% at Gold.

The q333 platform offers various types of games including slots, live casino, and sports betting. The rules below apply to all games.

5.1 Game Results

• All game outcomes are determined by a Random Number Generator (RNG), which is fair and verifiable.
• If a game is not completed due to a technical error, the stake for that bet will be refunded.
• q333's system records will be treated as final in the event of a dispute.

5.2 Sports Betting

• All betting odds are set by q333 and are subject to change.
• If an event is cancelled, the stake for the related bet will be refunded.
• q333 reserves the right to void any bet completed due to an odds error.
• q333 may impose limits on unusually high betting volumes on a single event.

5.3 Responsible Gaming

q333 places the highest importance on responsible gaming. Users can set their own deposit and betting limits. If you are experiencing a gambling problem, please contact us — we are ready to help. For more information, visit our Responsible Gaming page.

The following activities are completely prohibited on the q333 platform. Violating these prohibitions may result in account closure and legal action:

• Using the platform for money laundering or concealing the source of illegal funds.
• Using any software, bot, script, or automated method to gain an unfair advantage.
• Attempting to hack, crack, or otherwise manipulate the gaming system.
• Repeatedly claiming bonus benefits through multiple accounts (bonus abuse).
• Attempting to access another user's account or steal their information.
• Filing fraudulent chargebacks or payment disputes against the platform.
• Harassing other players or engaging in inappropriate behaviour.

7.1 Closure by q333

q333 may temporarily suspend or permanently close any account in the following circumstances:

• Violation of any clause in these Terms.
• Failure to complete identity verification or providing false information.
• Suspicion of fraud or money laundering.
• Court order or government directive.
• Prolonged account inactivity.

7.2 Closure by the User

You may request to close your account at any time. To do so, contact our support team. Any remaining balance can be withdrawn before closure, provided all wagering requirements have been met.

7.3 Self-Exclusion

As part of responsible gaming, you can exclude yourself from the platform for a specified period. For more details on this option, please visit our Responsible Gaming page.

q333 is committed to providing a safe and reliable service. However, q333's liability is limited in the following cases:

• If a game or transaction is interrupted due to internet connectivity issues.
• If loss occurs due to software or hardware problems on the user's own device.
• If a transaction is delayed or fails due to a third-party payment gateway issue.
• Any loss arising from a user sharing their own login credentials with someone else.
• Unexpected technical errors or force majeure situations.

q333 reserves the right to temporarily suspend access to the platform for maintenance, upgrades, or security-related reasons. In such situations, every effort will be made to restore service as quickly as possible.

q333 stores users' personal information with the utmost care. Information provided at registration, transaction history, and data related to gaming activity are used solely for the following purposes:

• Identity verification and fraud prevention.
• Payment processing and completing transactions.
• Support services and communication with users.
• Compliance with applicable laws and regulations.
• Improving the quality of the platform.

Personal information is not shared with third parties, except where required by legal obligation or for technical service providers. For more details, please visit our Privacy Policy page.

If you have a complaint or dispute regarding any matter, please contact our support team first. We provide service 24/7 via live chat and email, in accordance with Bangladesh Standard Time (BST, UTC+6).

10.1 Complaint Process

• Complaints or disputes must be submitted to the support team in writing.
• Relevant information, transaction details, and timestamps must be included.
• q333 will review the dispute and communicate a decision within a reasonable time.
• q333's system records and logs will be considered as final evidence.

10.2 Final Decision

After internal review, q333's decision will be considered final. By agreeing to these terms, the user is deemed to have accepted this dispute resolution process.

q333 reserves the right to modify, add to, or cancel these terms at any time. Continuing to use the platform after updated terms are published will be considered acceptance of the new terms.

• Efforts will be made to notify users of significant changes.
• The date of the most recent update will always be displayed on the terms page.
• If you wish to reject the updated terms, please request closure of your account.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full effect.

If you have any questions or need clarification about these terms, please contact our support team:

• Live Chat: Available 24/7 — in Bengali and English.
• Email: [email protected]

Our support team is available 24 hours a day, every day of the week, in accordance with Bangladesh Standard Time (BST, UTC+6).